Turnaround & Shipping

When will I get my Shop order?

Domestic orders from our Shop are usually shipped within 1-3 business days via USPS Priority mail, with tracking. Most orders will arrive within 3-5 business days from placing your order.

If you're interested in placing an international order, please contact us.

When will I get my Custom order?

Our lead time for custom projects is as little as 2 weeks or as much as 6 weeks, depending on the complexity of the project and other projects in our queue. If you need your order by a certain deadline, please contact us before placing your order, and we'll respond with an estimated timeline. If that timeline isn't fast enough, we also offer rush service for most projects at a 30% additional charge.

Domestic custom orders will be shipped upon completion via USPS Priority with tracking and insurance, and most will arrive within 2-3 business days of shipment.

If you're interested in placing an international order, please contact us.

Can I change or cancel my order?

If your Shop order hasn't already been processed, we're happy to adjust or cancel it. Just contact us.

You can cancel a Custom order, but all payments for custom orders are nonrefundable, so upon cancellation you will lose any amount already paid. We may be able to adjust Custom orders (quantity, color, size) depending on how far we are in the process, but this will likely incur additional fees. For these reasons, please make sure you're confident in your Custom order details before placing your order! If you're not sure about anything, just contact us before checking out.

How will my Shop order be packaged?

Individual cards and card sets are shipped in a cellophane sleeve with matching envelopes.

Prints 11x14” and under are shipped flat in a protective cellophane sleeve with a cardboard backing.

Prints 12x18” and over are protected in a cellophane sleeve and shipped in a cardboard tube. We recommend unrolling and flattening or framing the print as soon as you receive it.

How will my Custom order be packaged?

Custom orders are boxed carefully according to each project's needs, and always shipped with tracking information and insurance to protect your purchase. Please note that all orders over $500 will require a signature on delivery.

What if my Shop order arrives damaged?

We package all our items with care! But if an accident happens while your Shop order's on its way to you, we'll happily replace the item as soon as you return the damaged one in its original packaging. Just let us know within 5 days of receiving the damaged item.

Returns

How do I return my Shop order?

If you change your mind, we’ll happily accept returns and issue a full refund on any items from our Shop as long as they’re in original packaging and condition. You are responsible for the return shipping to us. To initiate a return, please contact us.

Can I return my Custom order?

All payments, including deposits, on custom orders are nonrefundable. Once you have approved the final proof, you accept responsibility for the approved artwork, and we cannot issue refunds or accept returns on account of artwork mistakes. We will send you an estimate for a reprint on request.

If, on the other hand, a misprint occurs on press such that the print does not match the artwork you approved, rest assured — we will make it right. Contact us with any questions.

Privacy

How will you use my information?

We care about your privacy. We're not going to share your information with any outside parties. The information we collect will only be used if we need to contact you about an order you've placed.

Copyright

Can I use your images on my blog or website?

Everything on licketysplitpress.com is protected by copyright. We worked really hard on this! If you want to share our images on an outside site or publication, please contact us. (We'll probably say yes, as long as you share the correct attribution and link!)

If you supply your own artwork, you are responsible for ensuring that you own the copyright to all artwork supplied.

 

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